We want your experience of our Online Store to be as enjoyable as possible. If after reading the following information you still have any queries or doubts please contact us.

Delivery
We currently offer a standard £4.99 (UK Mainland) £29.99 (International) delivery service. As we grow, we hope to offer more options to enhance your shopping experience. We aim to dispatch items within 1-3 working days. If you simply cannot wait, please contact us and we shall try our best to accommodate. Free Delivery on orders over £50 only applies to UK addresses ONLY.

Returns & Refunds
All products purchased through this website are covered by our 30 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, return the unopened item to us within 30 days of receipt, and we will refund you. Please enclose a brief letter including your name and address and an explanation as to why you are making the return. Please note we do not refund any postage you may have been charged.

Damaged or Faulty Goods
We always aim to deliver high quality goods to you. Should you receive a damaged parcel, defective goods or an incorrect order then please contact us via e-mail info@curlybynature.com within 2 working days. Upon receipt and inspection of the returned goods we will issue a full refund, including postage costs, to your original payment card.

Returns address via ROYAL MAIL:
Curly By Nature,
PO BOX 63078, LONDON, NW9 1NT

Cancellations
If you wish to cancel an order, please notify us as soon as possible as we can only cancel an order providing it has not been yet been dispatched by us.
out our online service, please do not hesitate to contact us.

Privacy & Cookies
Curly By Nature are committed to protecting your privacy and always act lawfully, in compliance with the current UK Data Protection Act. We collect information about you in two ways either by asking you to enter personal details into online forms or by using automatic technology to track the way you move around our website. We are committed to protecting your privacy and will never pass on any of your personal data to any other company. We only use the order information given to us to process your order.

We always:
operate an ‘opt-out’ policy when collecting data and therefore assume consent.
provide you with full details of any data we store about you on request.
protect all your personal data from access by unauthorised parties.
only use collected information to improve our products and services.

We do not store credit card details nor do we share customer details with any 3rd parties and we are PCI DSS compliant.

Security
Ordering online at www.curlybynature.com or www.curlybynature.co.uk is safe. We use encryption technology called Secure Sockets Layer (SSL) to ensure that only authorised parties can read the data you submit. Look out for the padlock symbol in the address bar whenever you are asked to submit any personal data and notice the address change from http://www to https://www.

These are both signs that the site is secure. Registered customers may be asked to submit additional information. This saves you re-entering information each time you make a purchase and enables us to offer suitable special offers and services. Registered customer information is stored safely behind our firewall. We do not store any customer credit card details.
Should you have any further questions relating to security, please contact info@curlybynature.com or contact us using the contact form on this website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.